You can always contact us through the following ways:

• Website: https://www.waiwangjiasuapp.com
• Email: [email protected]
• QQ: coming soon
• Telegram: coming soon

We have found that, some users don't know which server to use after deciding which region to use.

To make it easier for you, we decide to show region only. WaiwangVPN will automatically select the best performance server within your selected region for you. These are the details:

• Location list only shows the regions. Under the hood, there are hundreds of servers within each region. Upon selecting a region, WaiwangVPN will connect you with the best performance server according to your network condition.
• If you don't like the connected server, you can always disconnect and re-connect to the same region, you will be connected to a different server.
• You can repeat above step until you are satisfied.

Yes. You can use WaiwangVPN for free forever as long as you perform "Daily Check-in". Everyday you can have 1 hour free time. You can also refer a friend. You get 1 point for each successful referral, which can be redeemed for a 1-day pass. These are the details:

• WaiwangVPN promises to provide daily check-in free VPN feature forever.
• New user gets 2 hours free time; you can get 1 hour free time the following day by checking in.
• There is no data limited on the free time, but you can only use the servers from free locations.
• You can earn points using our referral program, which can use to redeem plans.

Yes. You can connect multiple devices using one account. The # of devices is depended on the plan you purchased. These are the details:

• Doesn't matter which platform you signed up the account from, e.g. you signed up from android app, you can use the same account to login to iOS, macOS, or Windows app.
• Depends on the plan you bought, each plan supports different # of devices. One account can support unlimited devices in theory.
• If the # of connected devices is over limit, you will be prompted to unbind the other devices upon sign in.
• Each device can only register up to two accounts, regardless it is a computer or a phone.

Yes, we do! We offer 1-2 hours free trial time everyday. To start your free trial, please follow the steps:

1. Download the app
2. Register an account
3. Click on "Daily Check-In" button on home page

Note: the free trial is limited time offer, it might be ended anytime without notice.

WaiwangVPN is first and foremost a privacy company and therefore stores no activity logs and no connection logs. WaiwangVPN also never stores any data that would allow anyone to trace a specific network activity or behavior back to an individual user.